Privacy Policy

1- Data Collected

Data Storage LOCATION

We are a Richmond, BC based company and our web servers hosted in Canada. Our hosting provider AtefDesign adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on AtefDesign privacy policy, please see here: AtefDesign Data Privacy Policy.

Quote Request FORM

Information submitted through the Quote Request form on our website is saved on our hosting server provided by AtefDesign. AtefDesign adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on AtefDesign privacy policy, please see here: AtefDesign Data Privacy Policy.

These submissions are only kept for customer service purposes and they are never used for marketing purposes or shared with third parties.

Contact FORM

Information submitted through the contact form on our website is sent to our company email, hosted by Google. Google adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Google Privacy Policy.

These submissions are only kept for customer service purposes and they are never used for marketing purposes or shared with third parties.

Newsletter Subscription  FORM

Information submitted through the newsletter subscription form on our website is sent to our newsletter software provided and hosted by Mailchimp. Mailchimp adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Mailchimp Privacy Policy.

These submissions are only kept for customer service purposes and they are never used for marketing purposes or shared with third parties.

Google ANALYTICS

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.

Cases for using the PERSONAL DATA

We use your personal information in the following cases:

• Customize the website to make your experience more personal and engaging;
• Guarantee overall performance and administrative functions run smoothly.
Send occasional (and very unfrequent) news and announcements reguarding the industry and/or our company

2- Embedded Content

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:

YOUTUBE

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

Google Maps

We use Google Maps embedded on our site. Googel Maps has its own cookie and terms of service over which we have no control. There is no installation of cookies from Google Maps. See their privacy policy here: Google Maps Terms of Service.

3- Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

4- How has access to your data

If you have not submitted a Quote Request via our website, there is no personal information we can retain or view regarding yourself.

If you have submitted a Quote Request via our website, your personal information can be accessed by:

• Our Sales Staff to follow up with your request and provide you with the expected Service.
• Our system administrators in order to provide us any technical support when needed.

5- How Long We Retain Your Data

Your data sent to us via the Request Quote form is retained undefinitely.

6- Security Measures

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

7- Your Data Rights

GENERAL RIGHTS

If you have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR RIGHTS

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. For more details please see here: EU GDPR Information Portal.

8- Third Party Websites

Vancouver Umbrella may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by Vancouver Umbrella, and you release us from any liability for the conduct of these third party websites.

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Vancouver Umbrella bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

9- Release of Your Data for Leagal Purposes

At times it may become necessary or desirable to Vancouver Umbrella, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

10- Amendments

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.